Cookie policy

1. What are cookies and similar technologies?

A cookie is a small text file that a website stores on your device to remember information about your visit. We also use similar browser-storage technologies — principally local storage and session storage — which serve the same purposes as cookies but store data within your browser rather than sending it back to a server on every request. In this policy, “cookies” refers to all of these technologies collectively.

Cookies can be first-party (set by EmberHound) or third-party (set by a service provider acting on our behalf). They can be session cookies (deleted when you close your browser) or persistent cookies (retained until they expire or you delete them).

2. What we do not do

We use a deliberately small number of cookies. We do not use advertising cookies, and we do not participate in cross-site or cross-context behavioural advertising networks. We do not sell the information collected by cookies, and we do not use it to build advertising profiles. The categories below describe everything we store on your device.

3. Categories of cookies we use

3.1 Strictly necessary

Required for the Service to function. These are always on and cannot be disabled, because the Service cannot operate without them. Under the ePrivacy rules they do not require consent.

• Authentication session — keeps you signed in and secures requests to our backend. Stored in your browser’s local storage for the duration of your session.
• Sidebar state — a first-party cookie remembering whether the app sidebar is expanded or collapsed (expires after 7 days).
• Feature configuration cache — short-lived local-storage cache of which features your organisation has enabled (refreshed every few minutes).
• Cookie consent — a first-party record of the choice you made in our cookie banner, so we don’t ask again on every visit.

3.2 Functional

Remember in-product preferences and the state of dismissible notices — for example your theme (light or dark), notification-sound preference, and banners you have already closed. These are stored locally on your device and are not used to track you across other sites.

3.3 Analytics & error monitoring

Where required by law, these are loaded only after you consent via our cookie banner. If you choose “Essential only”, none of the following are loaded:

• Product performance (Vercel Speed Insights) — aggregate page-performance metrics; no advertising profile is built.
• Error and session-replay monitoring (Sentry) — captures errors to help us fix problems. Replay masks all text and blocks media, and we never attach your email or name.

4. Legal basis and consent

We rely on your consent for analytics and error-monitoring cookies, in line with the UK Privacy and Electronic Communications Regulations (PECR) and the EU ePrivacy Directive, read alongside the UK and EU GDPR. Strictly-necessary cookies are used on the basis of our legitimate interest in providing a functioning, secure Service and do not require consent. You can withdraw consent at any time (see Section 6) without affecting the lawfulness of processing carried out before withdrawal.

5. Third-party providers

Some cookies are set by service providers who process data on our behalf. These are the same sub-processors described in our Privacy Policy. In particular, our analytics and error-monitoring cookies are set by Vercel (Speed Insights) and Sentry (error and session-replay monitoring), and are loaded only after you consent. These providers act under contractual data-protection obligations and are not permitted to use the data for their own advertising purposes.

6. How to manage your cookies

You control non-essential cookies in two ways:

• Our cookie banner. On your first visit you can choose “Accept all cookies” or “Essential only”. You can change or withdraw your choice at any time using the “Cookie preferences” link in our website footer, which re-opens the banner. Withdrawing consent is as easy as giving it.
• Your browser. Most browsers let you block or delete cookies and clear local storage through their settings. Note that blocking strictly-necessary cookies will prevent parts of the Service from working — for example, you may not be able to stay signed in.

Because we do not use advertising or cross-site tracking cookies, there is nothing to opt out of on external ad-preference platforms.

7. Changes to this policy

We may update this policy from time to time as the Service evolves or the cookies we use change. We’ll give reasonable notice of material changes, and the effective date at the top of this page always reflects the current version.

8. Contact

Questions about this policy or how we use cookies: privacy@emberhound.com.

EmberHound Ltd is a company registered in England and Wales (Company No. 17113470), with its registered office at 1 Woodleys Yard, West St, Aldbourne, Marlborough SN8 2BL, United Kingdom. This policy is governed by the laws of England and Wales.